Refund policy

Return Policy – Goldway Beauty Corp (GBC)

At GBC, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

 

Eligibility for Returns:

- Timeframe: Items must be returned within 30 days of receipt.

- Condition: Products must be unopened, unused, and in their original packaging.

- Non-Returnable Items: Gift cards, promotional items, and products marked as final sale cannot be returned.

 

Return Process:

1. Initiate a Return: Contact our customer service at returns@goldwaybeauty.com to start the return process.

2. Return Label: We will provide a prepaid shipping label for U.S. returns. For international returns, customers are responsible for return shipping costs.

3. Pack Your Return: Please safely pack the products in a shipping box or padded shipping envelope. Affix the prepaid return label to the box and ship it back to us via your local FEDEX drop-box or location.

4. Return Approval: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

 

Refunds:

- Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect your returned items.

- Method: Refunds will be issued to your original payment method. Shipping fees are non-refundable.

 

Exchanges:

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.

 

Damaged or Incorrect Products:

If you receive a damaged or incorrect product, please contact us at support@goldwaybeauty.com within 7 days of delivery, and we’ll gladly assist with a replacement or refund.

 

Notice:

All returns must be received at our facility within 30 days of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.  We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team or do not meet the return criteria will be recycled/disposed of.